FREQUENTLY ASKED QUESTIONS
How long does it take to process my order?
Orders are typically processed and fulfilled within 1–3 business days. Orders placed on weekends or Canadian public holidays will be processed on the next business day.
How long will my order take to arrive?
Once your order has shipped, estimated delivery times are:
Canada: 3–7 business days
United States: 6–10 business days
Europe: 6–11 business days
Rest of the World: 7–14 business days
Delivery times are estimates and may vary depending on your location, carrier conditions, and customs processing.
How much does shipping cost?
Canada: Standard shipping is $13.99. Expedited shipping is $17.99. Standard shipping is complimentary on orders over $100 CAD before tax.
United States: Standard shipping is $16.99 USD, with complimentary standard shipping on orders over $150 USD before tax. Expedited shipping is $28.99 USD.
Europe: Standard shipping is $29.99 USD, with complimentary shipping on orders over $175 USD before tax.
Rest of the World: Standard shipping is $39.99 USD, with complimentary shipping on orders over $300 USD before tax.
Will I receive tracking information?
Yes. Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
What is your return policy?
We accept eligible returns requested within 14 days of receiving your order. Items must be unworn, unused, in their original condition, with tags attached and original packaging.
Return shipping costs are the responsibility of the customer and will be deducted from the refund. Original shipping fees are non-refundable. Visit our Returns and Exchanges page for further informations.
Can I exchange an item?
Yes. Exchanges can be requested within 14 days of receiving your order, subject to availability.
The customer is responsible for returning the original item. Once the exchange is approved, Modest Glory covers shipping the replacement item to you. Visit our Returns and Exchanges page for further informations.
Can I choose store credit instead of a refund?
Yes. Store credit can be requested within 14 days of receiving your order. You will receive 100% of the item's purchase price as Modest glory store credit.
Return shipping costs remain the responsibility of the customer.
What if I receive a damaged or incorrect item?
Please contact us as soon as possible at info@modestglory.ca with your order number and photos of the item.
If the item is confirmed to be damaged or incorrect, Modest glory will cover the return shipping and arrange a replacement or refund.
How do I know which size to order?
We recommend referring to the size chart before placing your order. If you're between sizes or need additional assistance, please contact us at info@modestglory.ca.
What is a pre-order item?
A pre-order item is a piece that is available to purchase before it arrives at our warehouse. Pre-ordering allows you to reserve an upcoming piece in advance and ensures that your item is allocated to you once the collection arrives.
The estimated arrival date (ETA) for pre-order items will usually be listed on the product page. If you have any questions about the expected arrival of a pre-order item, you can also contact us at info@modestglory.ca.
Please note that all ETAs are estimates and cannot be guaranteed. Arrival dates may change if there are unexpected delays in production or shipping from our supplier.
Ordering pre-order and in-stock items together:
If you purchase a pre-order item together with an item that is currently in stock, your entire order will be placed on hold and shipped together once the pre-order item arrives.
If you need an in-stock item sooner, we recommend placing a separate order for the in-stock item rather than combining it with a pre-order item.
If you are purchasing an item for an upcoming event or a specific date, we recommend choosing an item that is already in stock. This will help avoid disappointment in the event that a pre-order shipment is delayed.
Can I cancel my pre-order?
Yes. Pre-orders can be cancelled at any time before the item has shipped.
If you would like to cancel your pre-order, please contact us at info@modestglory.ca with your order number. Once your cancellation has been confirmed, you will receive a full refund to your original payment method.
Once a pre-order has shipped, it can no longer be cancelled and will be subject to our standard return policy.
What happens if my pre-order is delayed?
We do our best to provide accurate estimated arrival dates (ETA), but pre-order dates are estimates and may change due to production or shipping delays from our suppliers.
If your pre-order is significantly delayed, we will notify you of the updated ETA. You may choose to continue waiting or request a full refund.
If we are unable to fulfill your pre-order, you will receive a full refund.
Will items be restocked?
Many Modest Glory pieces are produced in limited quantities. Restocking depends on availability and demand. If an item is sold out, we recommend joining the restock notification when available.
Do you ship internationally?
Yes. We currently ship to select destinations across Europe, Asia, Africa, Australia, New Zealand, and other international markets.
Shipping availability and rates are calculated based on your destination at checkout.
Are customs duties and taxes included in my order?
No. International orders may be subject to customs duties, import taxes, and other local fees depending on the destination country and order value.
These charges are not included in the product or shipping prices shown on our website and, where applicable, are the responsibility of the customer.
What happens if my package is delayed in customs?
International delivery estimates do not include time spent in customs. Customs processing times vary by country and are outside of Modest Glory's control.
How can I contact Modest Glory?
We're happy to help. For questions about your order, sizing, returns, or anything else, contact us at info@modestglory.ca.